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Frequently asked questions

What areas do you service?

AVSA Cleaning proudly serves businesses across the Greater Vancouver and Lower Mainland, including Vancouver, Burnaby, Richmond, and Surrey. We also extend our services to surrounding areas such as North Vancouver, West Vancouver, Coquitlam, Port Coquitlam, Port Moody, Delta, and New Westminster. For clients outside of these regions, we are often able to accommodate requests by arrangement. Our goal is to provide reliable commercial cleaning wherever our clients need us.

Do you offer eco-friendly cleaning?

Yes. Eco-friendly cleaning is one of our main priorities, and we use premium green products that are safer for your staff, your customers, and the environment. Because these products carry higher supply costs, our eco-cleaning service comes with a small additional fee. For clients seeking a more cost-effective solution, we also specialize in general cleaning with low-impact products. These are designed to minimize harm to the environment while still delivering excellent cleaning results.

Are your cleaners trained and insured?

All AVSA Cleaning staff are fully insured and bonded, giving your business complete peace of mind. Our cleaners are carefully selected, background-checked, and trained in professional cleaning techniques, workplace safety, and WHMIS standards. Beyond their initial training, team members are regularly monitored and evaluated to ensure they continue to meet our company’s requirements. This commitment guarantees that every service is safe, reliable, and consistently delivered to the highest standard.

Do you provide flexible scheduling?

Yes. We understand that no two businesses operate the same way, so we provide flexible scheduling to meet your specific needs. Cleaning can be arranged during early mornings, evenings, weekends, or even overnight to avoid disrupting your daily operations. Our goal is to deliver professional cleaning services that work around your schedule, keeping your workplace spotless and welcoming at all times. Flexibility is a key part of how we support our commercial clients.

What if I am not satisfied with the cleaning?

Your satisfaction is our priority, and we stand behind the quality of our work. If for any reason you are not fully satisfied, simply contact us within 24 hours and we will return to re-clean the area at no additional cost. We actively encourage client feedback, as it helps us continuously improve our services and maintain high standards. This satisfaction guarantee ensures every client receives dependable, professional cleaning they can trust every time.

How does your pricing work?

Our pricing is based on several factors, including the size of your space, the type of facility, the frequency of service, and whether you select eco-friendly or standard cleaning options. We provide customized quotes to ensure you only pay for the services your business truly needs. All costs are explained clearly upfront, with no hidden fees or surprise charges. This approach allows us to deliver professional, reliable cleaning at a fair and competitive rate.